Terms Of Business

Payment – Payment is required in full on completion of work, we have an agreement with the bank of England. We do not lend money; they do not repair vehicles.

Customer supplied parts – We do not install customers own supplied parts, we can not guarantee quality, warranty or correct fitment of these parts.

Call out fee – An initial call out charge is generated calculated over the distance (fuel) and time (mechanics time) to arrive at the customers location and any additional trips that is out of the mechanics’ control.

Pricing – Each mechanics labour rate is valued individually dependent on experience and skill set. Mechanics are required to give a fully fitted price including labour and parts to the customer before work is carried out

Deposits – On special order parts that cannot be returned or need to be paid for on collection. A deposit is required to cover the cost of the parts required before the vehicle can be booked into the diary system. A deposit invoice will be generated and send to the customer for the agreed amount.

Time slot – Mechanics can only guarantee accurate arrival times on the first slot of the day, factors such as traffic, unexpected delays on job completion times. The mechanics are instructed to give a 2-hour arrival time slot (12-2) and to keep customers updated on time of arrival.

Call before arrival – The mechanic will call the customer before setting off to the location of the customer. The mechanic will attempt 3 times to contact the customer and if no communication is obtained the mechanic will be unable to visit the job.

Diagnostic reports – On a diagnostic fault-finding job a maximum of 45 minutes is included in the prices call out fee. The mechanic will be able to assess from this point if more time is needed to diagnose the fault or the best cause of action to take. The mechanic will send the customer a detailed report of the inspection work carried out and assist in directing the customer in the next steps to repair or find the fault on the vehicle.

Warranty – K.B Motors standard Warranty covers 12 months or 12,000 miles (whatever occurs first) on all work carried out unless stated otherwise by the mechanic. If the warranty differs from the standard warrant the mechanics must state this on the invoice, example a battery replacement may come with a 3- or 5-year warranty or a temporary repair maybe carried out on a vehicle to get the customer to a safe place, this may come with a short warranty but must be stated on the customer’s invoice.

Safety – The customer is required to stay clear of the vehicle unless instructed by the mechanic, this is due to insurance companies not covering the customer under the insurance policy in case of an accident.

Overdue invoice – Invoices are due payment on completion of work. over due invoices may subject to a 3.5% increase daily until payment is made. If difficulty is made to pay an invoice please contact the mechanic to see if they can help resolve this issue.

Ownership of parts – Parts remain property off the the Driveway Mechanic representative (the mechanic) un till payment is made in full. The mechanic reserves the right to repossess parts if payment is not made or a solution for payment cannot be agreed. Old parts will not be refitted back to the vehicle.

Pre-Existing Damage and Condition of Old Engine Components – during the removal of old components, it is possible that the remaining parts may not be in optimal condition to properly support the installation of new parts. These residual components may exhibit wear, damage, or other deficiencies that could compromise the performance and safety of the new parts.
Our mechanics will assess the condition of these residual components and advise you if additional repairs or replacements are necessary to ensure the proper functioning of the new parts. Any additional work will be discussed with you prior to proceeding, and further costs may be incurred as a result but also agreed by the customer.

Limitation of Liability: The Mechanic will perform all services with reasonable care and skill. However, the Mechanic is not responsible for any pre-existing damage or defects in the Customer’s vehicle.

Damage During Service: While the Mechanic will take all necessary precautions to prevent damage, the Mechanic shall not be held liable for any accidental damage to the Customer’s vehicle that occurs during the provision of services, except where such damage is caused by the Mechanic’s gross negligence or willful misconduct.

Notification of Damage: The Customer must notify the Mechanic of any alleged damage within 24 hours of service completion. The Mechanic reserves the right to inspect the vehicle and the alleged damage before any repairs or compensations are agreed upon.

Third-Party Repairs: The Mechanic is not responsible for any damage caused by third-party repairs or modifications made after the Mechanic’s service.